SHIPPING & RETURNS

 

All offered items will be shipped from our warehouse in Brühl (Rhineland), Germany. We always aim to ensure the cheapest shipping option.

 

Shipping Costs

 

Germany
For the delivery by standard parcel service (GLS) within Germany we charge for a package with a weight of at least 5 kg a flat rate of 6.00 EUR including VAT per order. For orders with a value over EUR 50.00, we deliver free of charge within Germany. If payment is made on delivery, an additional charge of EUR 6.00 is payable. There are no other taxes or fees.
Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size. It is possible to pick up the goods at our warehouse for free. The customer is then responsible for the safe transport.

 

Europe

For deliveries within Europe the shipping costs depend on the weight of the package. Please see the prices from the following table. Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size.

ZONE AREA up to 3 kg up to 31.5 kg up to 63 kg
1 Germany 6 EUR 6 EUR 6 EUR
2 Austria 7.50 EUR 10 EUR 20 EUR
3 Italy 12 EUR 15.50 EUR 31 EUR

 

 

 

 

 

 

 

ZONE AREA up to 6 kg up to 14 kg up to 31.5 kg up to 63 kg
4

Belgium

Luxembourg

Netherlands

7.50 EUR 10 EUR 16 EUR 32 EUR
5

Czech Repuplic

Denmark

Liechtenstein

9 EUR 12 EUR 18 EUR 40 EUR
6

France (métropolitaine)

Great Britain & Northern Ireland

Hungary

Monaco

Poland

Slovakia

Slovenia

17 EUR 21 EUR 30 EUR 60 EUR
7

Estonia

Finland

Ireland

Latvia

Lithuania

Norway

Portugal

Spain

Sweden

22 EUR 27 EUR 35 EUR 70 EUR
8

Bosnia and Herzegovina

Croatia

Serbia

26 EUR 32 EUR 45 EUR 90 EUR
9

Bulgaria

Greece

Iceland

Romania

40 EUR 46 EUR 63 EUR 126 EUR
10 Switzerland 10 EUR 12 EUR 19 EUR 38 EUR

Rest of the world

The shipping costs for other countries depend on the size, weight and distance of the package. Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size. Please note that when shipping to non-EU countries (e.g. Canada) import taxes and custom duties may incur for the recipient.

 

Order Status

When your order status changes, we will inform you via email. That way you always know which status your order has. This includes notification when your order has been dispatched.

 

Delivery Period

Our warehouse is of considerable size. The goods are dispatched upon receiving payment. As we are unfortunately not able to stockpile all products in sufficient quantities, we need 2-4 workdays for the delivery of products less commonly bought. Should this be the case, we will contact you immediately. For special orders you will get an estimated delivery period. However, you will be informed via email in case of any delay.