SHIPPING & RETURNS
All offered items will be shipped from our warehouse in Brühl (Rhineland), Germany. We always aim to ensure the cheapest shipping option.
Shipping Costs
Germany
For the delivery by standard parcel service (GLS) within Germany we charge for a package with a weight of at least 5 kg a flat rate of 6.00 EUR including VAT per order. For orders with a value over EUR 50.00, we deliver free of charge within Germany. If payment is made on delivery, an additional charge of EUR 6.00 is payable. There are no other taxes or fees. Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size. It is possible to pick up the goods at our warehouse for free. The customer is then responsible for the safe transport.
Europe
For deliveries within Europe the shipping costs depend on the weight of the package. Please see the prices from the following table. Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size.
| ZONE | AREA | up to 3 kg | up to 31.5 kg | up to 63 kg |
|---|---|---|---|---|
| 1 | Germany | 6 EUR | 6 EUR | 6 EUR |
| 2 | Austria | 7.50 EUR | 10 EUR | 20 EUR |
| 3 | Italy | 12 EUR | 15.50 EUR | 31 EUR |
| ZONE | AREA | up to 6 kg | up to 14 kg | up to 31.5 kg | up to 63 kg |
|---|---|---|---|---|---|
| 4 | Belgium Luxembourg Netherlands | 7.50 EUR | 10 EUR | 16 EUR | 32 EUR |
| 5 | Czech Repuplic Denmark Liechtenstein | 9 EUR | 12 EUR | 18 EUR | 40 EUR |
| 6 | France (métropolitaine) Great Britain & Northern Ireland Hungary Monaco Poland Slovakia Slovenia | 17 EUR | 21 EUR | 30 EUR | 60 EUR |
| 7 | Estonia Finland Ireland Latvia Lithuania Norway Portugal Spain Sweden | 22 EUR | 27 EUR | 35 EUR | 70 EUR |
| 8 | Bosnia and Herzegovina Croatia Serbia | 26 EUR | 32 EUR | 45 EUR | 90 EUR |
| 9 | Bulgaria Greece Iceland Romania | 40 EUR | 46 EUR | 63 EUR | 126 EUR |
| 10 | Switzerland | 10 EUR | 12 EUR | 19 EUR | 38 EUR |
Rest of the world
The shipping costs for other countries depend on the size, weight and distance of the package. Products may be delivered by a freight carrier to curb edge of the customers place of delivery if the products is not transportable for packet service due to its size. Please note that when shipping to non-EU countries (e.g. Canada) import taxes and custom duties may incur for the recipient.
Order Status
When your order status changes, we will inform you via email. That way you always know which status your order has. This includes notification when your order has been dispatched.
Delivery Period
Our warehouse is of considerable size. The goods are dispatched upon receiving payment. As we are unfortunately not able to stockpile all products in sufficient quantities, we need 2-4 workdays for the delivery of products less commonly bought. Should this be the case, we will contact you immediately. For special orders you will get an estimated delivery period. However, you will be informed via email in case of any delay.