FREQUENTLY ASKED QUESTIONS
1.0 QUERIES ON PRODUCT
2.0 QUERIES ON ASSEMBLY & INSTALLATION
3.0 QUERIES ON BIO ETHANOL
1.0 QUERIES ON PRODUCTS
1.1 How do you differ from other suppliers?
What sets the HOME FLAME COLLECTION apart is the innovative fuel chamber design. This design combined with optimal efficiency makes for an excellent price performance ratio. Moreover, all models meet safety standards and are easy to put into operation without the need for a chimney sweep to do maintenance work. WALL FLAME and FLOOR FLAME are TÜV certified.
1.2 Can FLOOR FLAME and UNI FLAME be stood on parquet flooring?
Yes, they can be safety used on parquet flooring
1.3 Can FLOOR FLAME or UNI FLAME be stood on carpet flooring?
Yes, provided care is taken to avoid direct contact between the combustion chamber and the carpet itself.. For this reason neither product should be stood on deep-pile carpets.
1.4 Can WALL FLAME or CORNER FLAME also be stood on the floor?
No. These products are designed solely for wall mounting.
1.5 Can FLOOR FLAME also be stood on a sideboard?
Yes, provided the safety instructions are complied with.
1.6 Can I mount UNI FLAME or FLOOR FLAME on castors?
Please note that we cannot guarantee safe operation when such modifications are made.
1.7 Can I add imitation stones or wood to the fire?
Please note that any such decoration must be made of fireproof material. And remember never to insert items into the combustion chamber itself.
1.8 Is it OK to hang a picture 1.50 meters above the fire?
There is danger of fire if the recommended minimum distances are not complied with. The heat may damage the picture or painting.
1.9 In terms of °C how much heat is produced by 3kW?
Kilowatt is a unit used for measuring heating output and cannot be expressed in terms of °C. The actual temperature varies greatly depending on other factors such as room size and air supply. Since it is an open fire, however, the heat generated is pleasantly warm.
1.10 How hot does the glass get?
Avoid touching the glass when the fire is in operation. Once the flame is extinguished the glass cools rapidly.
1.11 How hot does the combustion chamber get?
Please see Point 2.1
1.12 How hot does it get beneath the FLAMES?
The underneath of the combustion chamber reaches a temperature of around 80°C.
1.13 How hot does the stainless steel surface get?
Although the stainless steel surface does not get extremely hot, you should avoid touching those areas very close to the combustion chamber.
1.14 How should I clean the fire?
Please consult the care instructions.
1.15 Is it OK to use a different bioethanol?
In principal, you can use any make of bioethanol. However, impure ethanol will produce unpleasant residue, heavy staining of the ceramic foam and an unpleasant odor. The bio ethanol supplied by RADIUS DESIGN (536 3L, 5L, 10L) is 96 percent pure bio ethanol denatured using 1% MEK and bitrex.
1.16 Can I also use combustion gel/ paste from a DIY store?
No, the combustion chamber is only designed to take bio ethanol.
1.17 Must I use always the ceramic foam?
Failure to use the ceramic foam results in the fire no longer complying with our safety requirements. We strongly advise against any such modifications.
1.18 Must the ceramic foam be replaced once it is black?
Burning RADIUS DESIGN bioethanol will cause slight discoloration of the ceramic foam, but this is nothing to be alarmed about. When ordering replacements please quote: 536 STEIN 54.
1.19 Must I open the flue if the combustion chamber is stood in an open fireplace?
No, the flue must remain closed during operation. Only when it is closed will the best results be achieved.
1.20 If the fire is out but there is still bioethanol in the combustion chamber must the flaps be left open or closed?
The flaps must remain closed to prevent the bioethanol from evaporating.
1.21 How can I prevent spontaneous ignition?
In order to maintain even flames make sure that the ceramic foam is completely covered by bioethanol.
1.22 When I close the combustion chamber the fire continues to burn at the sides. How can I prevent this from happening?
The small flames can be extinguished easily by quickly opening then closing the flaps. In necessary, this step can be repeated.
1.23 The fire only burns on one side and the flames are not as large as those shown in the images. Why is that?
Please see the answer to question 1.21
2.0 QUERIES ON ASSEMBLY & INSTALLATION
2.1 What must be observed if only the combustion chamber (PUREFLAME) is to be installed?
Remember to ensure the appliance is not built into inflammable materials as the burner housing can reach temperatures between 80 and 100 degrees C.
2.2 Can FLOOR FLAME be mounted on a shelf?
Yes, providing you comply with the safety instructions.
2.3 Can I stand several combustion chambers next to one another?
Providing you comply with the installation and safety instructions combustion chambers can be placed side by side. Only for use in larger rooms, however. Please consult Point 1.21.
2.4 Can the fire also be mounted on a gypsum wallboard?
Yes, providing you use a suitable mounting method for cavity walls the FLAMES can be affixed to gypsum wallboard.
3.0 QUERIES ON BIO ETHANOL
3.1 Is burning bio ethanol dangerous to the health? After all, you can also use it to drive your car!
When you burn high-grade bio ethanol (see question 1.15) most is converted into steam and carbon dioxide. Providing you comply with the safety instructions no danger is involved.